Services and Repair

Services and Repair


When you trust your jewelry repair with us, your work will be done by one of our three experienced bench jewelers in-house who are experts in their craft. We offer a quick turn around and even same day express service so you will not have to be without your jewelry far too long. We understand how important and personal your jewelry is to you and we believe an important part of being your jeweler is helping you take care of the jewelry you own so you can enjoy it for a lifetime.


About Us

About Us


Neugebauer`s Fine Jewelry has been serving the Black Hills area since 1945 with a solid tradition of excellence. We have been doing this for one reason. "To be your jeweler" Being your jeweler is more than selling you jewelry or designing a ring.

Custom Design

Custom Design


If you have a vision for something truly one-of-a-kind, our professional custom designers are here to serve you. You`ll find your favorite master designers here with the exquisite styles that you love and others admire. Brilliant diamonds, precious gems, birthstones, pearls, gold, white gold, silver and more await your approval. Indulge your refined taste with something new and timeless from Neugebauer`s. They will linesse the unique jewelry that will captivate you and amaze your friends. Stop by today to talk with them about your ideas.

Preferred Warranty 

Preferred Warranty 


Preferred Jewelers International™ is a nationwide network of premier independently owned and operated jewelry stores. This association guarantees that your Preferred Jeweler will give you...

“ Experiences that last a Lifetime™”

MENU
Neugebauer`s Jewelry Design & Services

Preferred Platinum

Preferred Platinum jewelry care

Protect your jewelry and enjoy even more trust and assurance!

JEWELRY PLAN

Protects against kinks or knots, dents, chips, breaks, cracks, thinning ring bands, gouges and scratches.

COVERAGE INCLUDES:

  • •    Loss of accent stones from defective mounting
  • •    Loss of center stone from defective mounting
  • •    Replacement of damaged head or damaged prongs
  • •    Prong re-tipping
  • •    Pearl restringing
  • •    Soldering
  • •    Clasp and chain repair
  • •    Earring back replacement
  • •    One ring re-sizing
  • •    Rhodium re-plating

 

WATCH PLAN

Protects against mechanical failure and covered refurbishment of watches.

COVERAGE INCLUDES:

  • •    Movement
  • •    Crystal
  • •    Crown
  • •    Stem
  • •    Water Damage
  • •    One strap replacement per year
  • •    One-time refurbishment for case, bracelet or clasp

 

WHAT IS THE LENGTH OF COVERAGE FOR THIS PLAN?

With the purchase of a Preferred Platinum Jewelry Care plan, your item is protected for the lifetime of your piece.

WHO WILL DO THE WORK? 

One of our Preferred authorized jewelers or jewelry repair centers.

WHAT IF MY PRODUCT CAN'T BE REPAIRED? 

If your product can't be repaired, Montage may replace or reimburse you in an amount equal to the purchase price of the covered product.

DO I HAVE ANY OUT-OF-POCKET COSTS AFTER THE PURCHASE OF THIS PLAN?

No. There are no additional fees or deductibles.

HOW DO I RECEIVE SERVICE?

To have services performed, please go to a registered Preferred Platinum Jewelry Care plan providing store.

Track Order

Returning Customers

Sign in to your account to track orders and view your order history.

Quick Track

Don't have an account? Enter your order number and email address below to track your order.